> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio tool

> Send SMS messages from your agent using your Twilio account. 

![Twilio tool cover](https://mintcdn.com/voiceflow-009a8802/s3P1FU2SwfLb9qjL/images/tools/integrations/Twilliocover-1.png?fit=max\&auto=format\&n=s3P1FU2SwfLb9qjL\&q=85\&s=d3f30a7132c1732139fc23d9bed552db)

The Twilio tool lets your agent send text messages during a conversation. Use it to send confirmation codes, appointment reminders, order updates, or follow-up information to your users.

This tool sends SMS from a conversation on any channel. To receive texts on a Twilio number and run the conversation over SMS, see [Inbound SMS](https://www.voiceflow.com/docs/documentation/deploy/sms/inbound.md). To start a conversation by texting someone first, see [Outbound SMS](https://www.voiceflow.com/docs/documentation/deploy/sms/outbound.md).

## Using the Twilio tool

Add the Twilio tool to your agent from **Tools** → **Add tool** → **Twilio**. You can also add tools directly from inside a [Playbook](https://www.voiceflow.com/docs/documentation/build/steps/playbook.md) or [Integration step](https://www.voiceflow.com/docs/documentation/build/steps/integration.md). Once added, you can call the Twilio tool from inside a [Playbook](https://www.voiceflow.com/docs/documentation/build/playbooks.md) or [Workflow](https://www.voiceflow.com/docs/documentation/build/workflows.md).

### Actions

| Action | Description |
| - | - |
| **Send SMS** | Send a text message to a specified phone number. |

## Learn more about integrations

> **[Integrate with third-party tools](https://www.voiceflow.com/docs/courses/integrate-with-third-party-tools.md)**
>
> The best agents use tools to interact with the outside world. Learn how to get started with our bitesized course.


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