> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk tool

> Manage support tickets, users, and organizations in Zendesk. 

![Zendesk tool cover](https://mintcdn.com/voiceflow-009a8802/s3P1FU2SwfLb9qjL/images/tools/integrations/Zendeskcover-1.png?fit=max\&auto=format\&n=s3P1FU2SwfLb9qjL\&q=85\&s=2afc83ed344b8aeeb7634c91981e33f0)

The Zendesk tool lets your agent interact with your Zendesk account during a conversation. Use it to create and update support tickets, look up users, add comments to ongoing cases, or search for existing tickets based on custom criteria.

## Using the Zendesk tool

Add the Zendesk tool to your agent from **Tools** → **Add tool** → **Zendesk**. You can also add tools directly from inside a [Playbook](https://www.voiceflow.com/docs/documentation/build/steps/playbook.md) or [Integration step](https://www.voiceflow.com/docs/documentation/build/steps/integration.md). Once added, you can call the Zendesk tool from inside a [Playbook](https://www.voiceflow.com/docs/documentation/build/playbooks.md) or [Workflow](https://www.voiceflow.com/docs/documentation/build/workflows.md).

### Actions

| Action | Description |
| - | - |
| **Create ticket** | Create a new support ticket with a subject, description, tags, and other fields. |
| **Update ticket** | Modify an existing ticket's priority, status, tags, or other fields. |
| **Add ticket comment** | Append a public or private comment to an existing ticket. |
| **Find ticket(s)** | Search for tickets by user ID, status, or other criteria. |
| **Find latest comment** | Retrieve the most recent comment on a specific ticket. |
| **Find user** | Search for users by email, name, or other identifiers. |
| **Find group** | Look up support groups by ID or name. |
| **Update organization** | Edit an organization's details such as domain, name, or notes. |

For actions that support custom fields, Voiceflow automatically detects and displays the available fields from your Zendesk account.

## Syncing Zendesk Help Center with your Knowledge Base

You can also connect your Zendesk Help Center to Voiceflow's [Knowledge base](https://www.voiceflow.com/docs/documentation/build/importing-data-sources.md). This lets your agent answer questions using your existing help articles, product guides, FAQs, and support policies.

To connect your Zendesk Help Center, go to **Knowledge base** → **Add data source** → **Zendesk** inside your project.

## Learn more about integrations

> **[Integrate with third-party tools](https://www.voiceflow.com/docs/courses/integrate-with-third-party-tools.md)**
>
> The best agents use tools to interact with the outside world. Learn how to get started with our bitesized course.


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