End step

End your agent’s conversation and optionally send a closing message.

The End step ends the conversation between your agent and the user. When your workflow reaches this step, the conversation session closes immediately: phone agents will hang up the call, and chat agents will close the session. You can optionally configure a final message to send before ending the conversation, giving users a clear signal that the interaction is complete.

Using the End step

Drag the End step onto the canvas and connect it to the point in your workflow where the conversation should end. Click on the step to configure an optional end message.

Configuration

• End message: Send a final message to the user before the conversation ends. You can write a static message or use a prompt to generate dynamic closing messages using AI.